Articles / Papers
Author: Uchenna, C. Onuoha Volume: 1(11) 2013 Page: 105-114
Counterproductive work behavior among employees in emotionally demanding jobs: the roles of perceived organizational support, job burnout, and ageCorresponding Author [email protected]
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Interest in counterproductive work behavior (CWB) is growing in recent time because of the problems it creates for firms. The present study extended previous research on CWB by investigating the influence of perceived organizational support and job burnout on CWB among employees in emotionally demanding jobs. The study was a cross-sectional survey, in which a sample of 328 employees in organizations that render highly personalized service participated. The results of the multiple regression analysis showed that employees with favorable perception of organizational support were less likely to exhibit CWB. Employees who reported job burnout showed higher tendency of engaging in CWB than those who did not report job burnout. However, age did not influence employees’ tendency to engage in CWB. Employee assisted programs such as flexible working hours and cognitive re-training of employees to manage their expectations were recommended.
Corresponding AuthorUchenna C. Onuoha, Department of Pure & Applied Psychology, Adekunle Ajasin University, PMB 001 Akungba-Akoko, 34-234 Ondo State, Nigeria. E-mail: [email protected] Phone: +2348034544547.
KeywordsCounterproductive Work Behavior Support Burnout Emotional Demand